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Q & A

Can we see dolphins in rainy weather?
Yes, you can. We depart in rain. We only cancel departing when the sea rages.  We have a roof on our boat. We provide a raincoat for free if needed.
How long does it takes to watch dolphins after a departure?
Dolphin families usually hung out in the area, 10 minutes away from the Futae Port. However, they are free and wild. They travel far out at sea sometimes. In that case, it takes a while to find them.
Can I bring my pet?
Your Pet is your Family!  Please enjoy Dolphin Cruise together.
Can we see dolphins in winter？

Dolphins live here all year round. You can see them in winter.  The offing gets cold. Please wear warm clothes.

What is the minimum number of passengers required for a departure?
We depart from 2 people. （It will be charged for 2 people even if you are alone.)
Do you have a minimum age requirement?

Boading is possible from 0 years old. Children under elementary school must be accompanied by a guardian.

How many minutes prior to the departure time should I be arriving at the ticket counter?

Plese come 30 minutes before the departure time.(Plese give us a call if you fall behind)

What kind of clothes should I wear?

Casual clothes are preferred.When it's windy,you might be splashed with water.We recommend shoes than high-heeled shoes.

Can the pregnant woman get on a boat?

Yes, it is possible.　It depends on her condition. In case of the stormy wheather, we are afraid that we cannot accept　her boarding for her safety.

Is there a parking lot？ 

There are free parking lots at Hutae Port and Dolphin Watching Tourist Terminal.

 What can I do when I am lost to get to the Dolphin Cruise Ticket Counter?

Please give us a call for the direction; (0969)33-0881.

I don`t receive any mail from you after making the reservation on line. 

You should receive our automatic reply mail for your confirmation. You might find it in junk mail box if you don`t receive it. Please change your settings to be able to receive a mail from us. If there is any difficulty, please contact us. 

In the case of cancellation due to bad weather, would you let us know?

We surely give you a call at the number you gave us on our reservation form. 

Can we get on board without reservations?

Yes, you can. Advance Reservation Preferred in case of over capacity.  You can get 10 % discount even for same day reservation. 

Is there any guarantee in case of no dolphins?

If we don't spot a dolphin, your next Dolphin Cruise Tour is on us! Our Dolphin sighting rates are 98%, but means that there are 2 % of bad lucks.

We are late for our departure time, what can we do?

Please call us. We can change your departure time.

If I I want to cancel the tour due to personal reasons, can I do that? Is there any cacellation fee?

Your departure time is changeable only if you give us a call and let us know that you are late.　There is no refound for a cancellation without permission.

Dolphin Cruise Reservation Center
Tel: 0969-33-0881